
Frequently Asked Questions
How far in advance should we book?
We recommend booking as early as possible to secure your preferred date — especially during popular periods like the summer months, holiday seasons (Christmas, New Year’s), or weekends, when demand is typically higher.
While a few months’ notice is ideal, for smaller or more flexible events, a few weeks’ notice often works as well, especially if the events take place outside of the periods mentioned above. The earlier you get in touch, the more flexibility we'll have to create the perfect experience for you.
What is the booking process?
Once we receive your inquiry (via message, email, or phone call), we’ll schedule a video meeting to get to know each other and learn more about your vision for the event.
Following the meeting, we’ll send you:
A Custom Event Plan & Agreement
An invoice for a 50% deposit
Your booking will be officially confirmed via email & by creating a google calendar event, once we receive the deposit.
What happens after booking and before the event?
After your booking is confirmed, we’ll stay in touch via email or phone to fine-tune your itinerary and finalize any details as needed.
Even if there are no updates along the way, we’ll always reach out one week before your event to check in, ensure everything is on track, and address any last-minute changes.
When will we receive our photos and/or videos?
We deliver the photographs and/or the videos within 72 hours after the event.
We’ll communicate a precise delivery date during the booking process. On rare occasions, we may need an extra day or two, depending on our schedule and/or other production elements— if that happens, you’ll be informed in advance.